--- title: Steam Complete Pet - Unit is not steaming description: This article contains all the steps necessary to fix steam issues with your mop. --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/hoover-library/steam-complete-not-steaming#main-content) - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/steam-complete-not-steaming) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/steam-complete-pet-unit-is-not-steaming) English Show submenu for translations ![Hoover-Logo\_2021\_Brushed\_RGB\_Med.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Hoover-Logo_2021_Brushed_RGB_Med.png?height=47&name=Hoover-Logo_2021_Brushed_RGB_Med.png) Open main navigation Close main navigation - - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/steam-complete-not-steaming) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/steam-complete-pet-unit-is-not-steaming) English Show submenu for translations - [Go to Hoover.com](https://hoover.com/) [Go to Hoover.com](https://hoover.com/) Welcome, how can we help you? - There are no suggestions because the search field is empty. 1. 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[Steam Complete Pet](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#steam-complete-pet) # Steam Complete Pet - Unit is not steaming ## This article contains all the steps necessary to fix steam issues with your mop. ![WH20540\_ATF\_Assets\_1\_Hero](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/WH20540_ATF_Assets_1_Hero.jpg?width=330&height=330&name=WH20540_ATF_Assets_1_Hero.jpg) **CAUTION:** When troubleshooting the Steam Complete, turn the unit off and allow it to cool for up to *30 Minutes* **NOTE:** Your Steam Complete Pet has two separate clean water tanks. **TIP**: You should use distilled water or the correct Hoover cleaning solution for this product to ensure the best performance and reduce the chances of clogging the unit. ### The unit is not Steaming 1. First, let's make sure that your water tanks are filled to the indicated limits, properly closed and firmly placed in the unit. ![Filling tank](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Filling%20tank.png?width=188&height=199&name=Filling%20tank.png)![cleant tank 3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/cleant%20tank%203.png?width=175&height=207&name=cleant%20tank%203.png)    ![Second tank2](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Second%20tank2.png?width=165&height=389&name=Second%20tank2.png)![secon tank3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/secon%20tank3.png?width=181&height=388&name=secon%20tank3.png) 2. If your tanks are properly filled and placed in the unit yet no steam is generated, check that your **water filter** is both installed and clean. 3. If your filter needs to be replaced, grip the sides of the filter to remove it then replace it with a new one. **(Filters should be changed every 4-6 months) ![Water Filter](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Water%20Filter.png?width=237&height=239&name=Water%20Filter.png)![Water Filter 3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Water%20Filter%203.png?width=204&height=216&name=Water%20Filter%203.png)** 4. Lastly, if both tanks and filter are clear and properly installed check for clogs on your steam path. These connection point can get clogged due to dirt or buildup formula or debris overtime. 5. Remove the nozzle head and the pads and clean any debris from the paths.![steam flow 1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/steam%20flow%201.png?width=200&height=205&name=steam%20flow%201.png)![Steam flow 2](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Steam%20flow%202.png?width=201&height=199&name=Steam%20flow%202.png)![Steam Flow 3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Steam%20Flow%203.png?width=246&height=212&name=Steam%20Flow%203.png) **TIP:** You can use something small like a paper clip to carefully poke the orifices where steam goes through. ![Bleed Valve](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Bleed%20Valve.png?width=196&height=169&name=Bleed%20Valve.png) **TIP:** If there is an obstruction to the steam flow through the machine, steam may release through the bleed valve. *![trig](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/trig.png?width=225&height=209&name=trig.png)* **NOTE:** To produce steam, squeeze the trigger in short bursts. *Don’t hold the trigger continuously to prevent over saturating floors.* --- ### The hand-held steamer is not Steaming **TIP:** Adjust the dial on the front of the handheld to desired steam setting.![steamdial](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/steamdial.png?width=225&height=208&name=steamdial.png) 1. First, lift the handheld release button and gently pull the handheld to release from the steam cleaner. To produce steam, push the trigger with your thumb in short bursts.*Don’t hold the trigger continuously to prevent over wetting ![hand1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/hand1.png?width=226&height=208&name=hand1.png)![hand2](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/hand2.png?width=226&height=208&name=hand2.png)* 2. When using the handheld steamer always attach the concentration nozzle or hose. **Push** onto the handheld nozzle and **twist** clockwise to lock into position. ![hand3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/hand3.png?width=226&height=208&name=hand3.png) ![large](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/large.png?width=197&height=186&name=large.png) **NOTE:** Small tools can be attached via concentration nozzle. Twist clockwise until locked into position and secure. To remove concentration nozzle, turn counterclockwise. ![small](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/small.png?width=199&height=183&name=small.png)   **NOTE:** Larger accessories can be attached using the concentration nozzle or hose. To attach the hose twist clockwise until locked into position and secure. To remove hose, turn counterclockwise. **NOTE:** If you have tried to troubleshoot and need to fill a warranty claim, please visit our **[Warranty Information](https://hoover.com/pages/warranty-information)** page for more information on how to do so. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#main-content) - [Batteries & Chargers](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#batteries-chargers) - [CleanSlate](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate) - [CleanSlate XL](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate-xl) - [Commercial Shoulder Vac Pro Backpack Vacuum](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#commercial-shoulder-vac-pro-backpack-vacuum) - [Complete Performance Advanced](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#complete-performance-advanced) - 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