PowerDash Pet Hardfloor - Brush roll not spinning

This article contains information on how to fix Brush roll issues on the PowerDash Pet Hardfloor

TIP: Make sure the unit is reclined, the brush roll won't spin in the upright position. Step on the back pedal to recline.

If your PowerDash Brush roll is not working, follow the following steps:

Press the release knob on your nozzle, then pull it forward NOT upwards.
To remove the Brush roll, press the latches on the sides to release.
Once the Brush roll is removed, clean any debris or blockage both in the nozzle and the suction port in the unit.
To replace the Brush roll align the brushes with the locking port then push it in until it clicks.
Clean your nozzle, then align the nozzle with the latches underneath the unit. Once aligned rock the nozzle into place, you should hear a click once properly installed.

WARNING: If your unit's Brush roll continues to stop or not spin, your thermal protector may be active. Allow the unit to cool off for about 30 min, in the meantime ensure your unit is clear of any debris or tangles and your dirty water tank is empty.

NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.