Steam Mop - Unit is not Cleaning the Floor

This article contains all the steps necessary to fix cleaning issues with your mop.

CAUTION: When troubleshooting the Steam Mop turn the unit off and allow it to cool for up to 30 Minutes, the brass fitting in the head of the unit retains heat for long and can cause damage to the user.

TIP: You should use distilled water or the correct Hoover cleaning solution for this product to ensure the best performance and reduce the chances of clogging the unit.

Follow these steps to fix cleaning issues.

First, make sure that your unit is properly steaming by cleaning your filter, and steam path. For more details visit this article.
Ensure that your tank is filled and seated properly in the unit. You should make sure the spout on your tank is also properly to prevent any leaking.
Lastly, your pad might be oversaturated with dirt. You can remove the pad by stepping on the side of it and peeling it off

NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.