This article contains information on how to fix leaking issues on the SmartWash Pet.
WARNING: If you notice any cracks or tears in your tank, please contact our customer service team at Hoover.com
CAUTION: We highly advise to use the correct cleaning solution for this unit, any other cleaning solution could cause excess foaming and a motor bypass. You will notice this because the unit will leak from the exhaust port.
If your SmartWash Pet is leaking water, follow the following steps:
- Remove both your clean and dirty water tanks.
- Make sure your clean water tank is not overfilled and placed properly on the unit.
- If necessary, empty the dirty water tank and place it properly on the unit. There should be no gaps between the unit and the tanks.
TIP: Once done cleaning is recommended to run your unit for a minute, allowing the water to make its way to the dirty water tank will reduce the leaking once the unit is stored away.
TIP: It's recommended to store the unit on top of something absorbent, some leaking is normal after usage.
If your SmartWash Pet is leaking cleaning solution, follow the following steps:
NOTE: Please empty the solution tank after using, prolonged exposure to the solution can eat the rubber seal on the tank's lid leading to leaks.
- Remove your solution tanks, and clean any residue solution left in the unit, the attachment wand, and outside of the tanks
- Once the tanks have been removed and the unit cleaned, run your machine with just water to remove the leftover solution.
- If your solution tanks have no cracks or tears, remove the tank caps, and rinse them under water until clean
- Once the caps are clean, fill the tanks to the correct measurements and tighten them firmly
- Lastly, make sure your tanks are correctly seated in the unit
NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.