This article contains information on how to fix suction issues in your vacuum.
TIP: If you are experiencing lower suction, try adjusting the nozzle height to the proper setting for your floor type.
Follow these steps if you're experiencing low/ no suction:
- Let's start by making sure your dirt cup is properly seated in the unit and there are no gaps.
- Empty your dirt cup by pressing the release button on the lid and rocking the cup out, once removed open the trap door by pressing the release mechanism.
Once you have removed and emptied the dirt cup, you should remove the rinsable filter located underneath the tank in the unit. You can remove the filter by pulling it up and out.- If you are currently cleaning, tap your filter until clean then replace it in the unit, otherwise rinse the filter under water until it's clear and squeeze it to remove excess water. Allow 24 hours to dry then replace it in the unit.
- After cleaning the rinsable filter, tilt the unit back and release the latch to remove the exhaust filter located between the nozzle and the dirt cup.
- Tap the filter until clean or wipe down any remaining dust with a dry cloth. Do not rinse!!
- Lastly, check your hose airpath and extension tools for any clogs. Make sure to check all the following places where clogs could happen in your unit.
CAUTION: Do not replace any of the filters if they are damp.
NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.