WindTunnel 3 High Performance
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      WindTunnel 3 High Performance - Brush roll not spinning

      This article contains all the steps necessary to fix Brush roll issues with your vacuum

      UH72630V_Hero-Cleaning-Path

      NOTE: If your brush roll is clogged or tangled the automatic shut-off will activate. Remove any debris and tangles then resume cleaning 

      NOTE: Your thermal protector may have been activated. A thermal protector has been designed into your cleaner to protect it from overheating.
                             1. Turn the cleaner OFF and unplug it. 
                             2. Empty the dirt cup, and clean the nozzle, the filter, and the hose connector.
                             3. After 30 minutes, once the unit is cleaned resume cleaning.
      For more information on how to clean the unit visit here.

      TIP: If your vacuum is hard to push it may be causing the brush roll to stall, try adjusting the nozzle height to the proper setting for your floor type.

      Follow these steps to fix your brush roll:

      1. Lay down your unit so you can access the bottom of it.
      2. Remove the 6 screws on the bottom of the unit to remove the nozzle guard.
      3. Once the nozzle guard has been removed, pull the brush roll up and out from the belt.BR1-2BR2-2
      4. Cut any tangles or debris and replace the brush roll in the unit by passing it through the belt and aligning the ends with the unit. We recommend using your hand to rotate the brush roll to make sure it's properly installed
      5. Once the brush roll is installed in the unit, replace the nozzle cover and secure the 6 screws in place.

      Follow these steps if your belt is damaged or broken

      1. Following the previous steps, slide the damaged belt off the motor shaft (D) and replace it with a new one.
      2. Once you have properly placed the belt on the motor shaft, slip the brush roll through the belt (F).
      3. Position the non-belt side end cap of the brush roll into its place in the unit, then carefully stretch the belt until the other side of the brush roll fits properly into place.
      4. Lastly, reattach the belt cover and the 6 screws back in the unit.
        BELT 1BELT2BELT3

      Follow these steps if your turbo tool is damaged or broken

      Turbo tool-1

      1. Clean the Turbo Tool by removing the two screws (A), located on the bottom cover, with a Phillips head screwdriver.
      2. Remove the bottom cover (B). Clean out any debris or hair from the brush roll and turbine fan.
      3. Replace the bottom cover, insert, and tighten the 2 screws.



      NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.