This article contains all the steps necessary to fix suction issues with your PowerDash Pet Hardfloor.
NOTE: The automatic shut-off mode is activated when the dirty water tank is full.
Follow the following steps if your unit has low suction:
- Pull the dirty water tank by rocking it out of the unit.
- Lift the tank's lid by pulling on the side notches
- Ensure your filter basket is free of dirt and debris. Rinse under water until clean.
- To place the tank back into the unit, align the bottom of the tank with the unit and then rock it back into place. Ensure the rubber suction port located in the unit is also clear of any debris before placing your tank.
Once the previous step has been completed:
- Press the release knob on your nozzle, then pull it forward NOT upwards.
- To remove the Brush roll, press the latches on the sides to release.
- Once the Brush roll is removed, clean any debris or blockage in the nozzle and the suction port in the unit.
- To replace the Brush roll, align the brushes with the locking port then push it in until it clicks.
- Clean your nozzle, then align the nozzle with the latches underneath the unit. Once aligned rock the nozzle into place, you should hear a click once properly installed.
TIP: Use a non-sharp wire or stick to try and remove any clogs inside the suction port.
NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.