This article contains information on how to fix Brush roll issues on the Streamline
TIP: Make sure the unit is reclined; the brush roll won't spin in the upright position.
Follow these steps depending on the maintenance notification your unit displays.
Brush roll is missing
- Toggle through the tutorial to see the steps to replace it. Remove the brush roll cover.
- Once the brush roll cover is removed replace the brush in the unit, by aligning the side of the brush roll without a tab to the drive gear. Then press the tab down until it snaps in place. Rotate the brush roll by hand to ensure it is placed properly.
- Lastly, replace the brush roll cover by lining up the nozzle with the unit and pushing it in until it clicks.
Brush roll cover is missing.
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If the cover is already installed, remove it again by pinching the notches on the top of it.
- Ensure nothing is blocking the points of connection or wipe dry if excessively wet.
- Lastly, replace the nozzle by lining up the nozzle with the unit and pushing it in until it clicks.
Brush roll is jammed
- This happens when your brush roll gets jammed. Turn the unit OFF for a moment then turn it back ON.
- If the problem persists, remove the nozzle and the brush roll. Clean any tangled debris or remove any object causing the stall, then replace everything back and try again.
WARNING: If troubleshooting is ineffective, place the unit on the self-cleaning tray and press self-cleaning.
- If the brush roll starts spinning, retry using the unit.
- If the brush roll doesn't spin and the nozzle light flashes, a replacement nozzle is needed.
- If the brush roll does not work and there are no lights, contact a customer service agent.
NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.