This article contains information on how to fix suction issues on the ONEPWR Emerge Pet.
TIP: Toggle your vacuum MODE so that it's appropriate to the type of floor you're cleaning.
Follow these steps if you're experiencing low/ no suction:
- Let's start by making sure your dirt cup is properly seated in the unit and there are no gaps. Hook the bottom of your tank to the unit and then pivot it in until it locks.
- Empty your dirt cup by pushing down the latch on the lid, then tilting and lifting the tank.
- Hold the dirt cup over a trash bin and press the release button to empty it, then just lock it in place.
- After emptying the dirt cup, remove the lid and the separator filter and clean out any debris and dust. Once it's clean replace it in the dirt cup.
- Once you have removed and emptied the dirt cup, you should remove the rinsable filter located Inside the separator. You can remove the filter by pulling it out of the separator.
- If you are currently cleaning, tap your filter until clean then replace it in the unit, otherwise rinse the filter under water until it's clear and squeeze it to remove excess water. Allow 24 hours to dry then replace it in the unit.
- Lastly, check your hose airpath. Your blade has 2 connection points, one located underneath the tank and another at the nozzle. Press the release mechanism and ensure the airpath is free of debris and clogs.
TIP: It's also recommended to clean your brush roll and the airpath inside the nozzle cover. For more information visit here.
NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.