--- title: Floormate Jet- Has Low/ No Suction description: This article contains information on how to fix suction issues on the Floormate Jet. --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/hoover-library/floormate-jet-has-low/-no-suction#main-content) - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/floormate-jet-has-low/-no-suction) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/floormate-jet-has-low/-no-suction) English Show submenu for translations ![Hoover-Logo\_2021\_Brushed\_RGB\_Med.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Hoover-Logo_2021_Brushed_RGB_Med.png?height=47&name=Hoover-Logo_2021_Brushed_RGB_Med.png) Open main navigation Close main navigation - - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/floormate-jet-has-low/-no-suction) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/floormate-jet-has-low/-no-suction) English Show submenu for translations - [Go to Hoover.com](https://hoover.com/) [Go to Hoover.com](https://hoover.com/) Welcome, how can we help you? - There are no suggestions because the search field is empty. 1. [Hoover Support Library](https://knowledgelibrary.ttifloorcare.com/hoover-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en) 3. [Floormate Jet](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#floormate-jet) # Floormate Jet- Has Low/ No Suction ## This article contains information on how to fix suction issues on the Floormate Jet. ### ![BH55210\_1PWR\_FloormateJet\_Hero-NoShdw](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/BH55210_1PWR_FloormateJet_Hero-NoShdw.jpg?width=205&height=377&name=BH55210_1PWR_FloormateJet_Hero-NoShdw.jpg) **NOTE:** Once the dirty water tank gets filled, the automatic shut-off is engaged and suction is lost. ### Follow these steps if the unit has low/ no suction: 1. Turn your unit off and remove the dirty water tank from the unit by pressing on the release notch **(2)**. Release the tank lid **(4)** and empty it. ![dt1-May-21-2024-05-28-06-8717-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/dt1-May-21-2024-05-28-06-8717-PM.png?width=209&height=249&name=dt1-May-21-2024-05-28-06-8717-PM.png)![dt3-1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/dt3-1.png?width=300&height=248&name=dt3-1.png) 2. After emptying the dirty water tank, it's important to inspect and clean the filter for any debris. Pull the filter out of the lid and rinse until clean. Remember to allow up to 24 hours for it to dry. ![Filter-1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Filter-1.png?width=256&height=196&name=Filter-1.png) 3. Once the tank and filter have been cleaned, remove the nozzle from the unit by pinching the notches **(2)** on the top and pulling it out. ![br1-1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/br1-1.png?width=307&height=178&name=br1-1.png) 4. Check the suction opening and clear any clogs or debris. It is recommended to clean the nozzle to maintain optimal suction power. ![br3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/br3.png?width=214&height=222&name=br3.png) 5. To replace the nozzle, line up the nozzle with the unit and push it in until you hear it click. **NOTE:** When the Floormate is picked up or the ***Nozzle*** is not attached properly, it trips the ***Dirty Water Tank Float*** and stops the suction. Please reset the float and avoid lifting the unit. **NOTE:** If you have tried to troubleshoot and need to fill a warranty claim, please visit our **[Warranty Information](https://hoover.com/pages/warranty-information)** page for more information on how to do so. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#main-content) - [Batteries & Chargers](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#batteries-chargers) - [CleanSlate](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate) - [CleanSlate XL](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate-xl) - [Commercial Shoulder Vac Pro Backpack Vacuum](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#commercial-shoulder-vac-pro-backpack-vacuum) - [Complete Performance Advanced](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#complete-performance-advanced) - 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