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ONEPWR Evolve Pet - Brush roll not spinning

This article contains all the steps necessary to fix Brush roll issues with your Evolve Pet

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NOTE: If your brush roll is clogged or tangled the automatic shut-off will activate. Remove any debris and tangles then resume cleaning.

BRUSHROLL RESET:

  1. Recline the unit and flip it over to access the brush roll.

  2. Remove the brush roll completely.

  3. Flip the unit upright, turn it on, and check whether the gear/rotor is turning.

  4. If the gear/rotor is turning, reinstall the brush roll and continue cleaning.

  5. If the gear/rotor is not turning, have the customer submit a video showing the gear not turning while the unit is reclined and powered on.

  6. Once validation and proof of purchase are received, refer the ticket to Warranty.


         

NOTE: Your thermal protector may have been activated. A thermal protector has been designed into your cleaner to protect it from overheating.
                       1. Turn the cleaner OFF  
                       2. Empty the dirt cup, and clean the nozzle, the filter, and the hose connector.
                       3. After 30 minutes, once the unit is cleaned resume cleaning.
For more information on how to clean the unit visit here.
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TIP: Make sure the unit is reclined, the brush roll won't spin in the upright position.
TIP: Toggle your vacuum MODE so that it is not in Brush OFF mode. Modes

Follow these steps to fix your brush roll:

  1. To remove the brush roll, using a coin or your fingers turn the brush roll lock counterclockwise to release the brush.
  2. Pull the brush roll out, cut any tangled hair, and clean any debris causing the brush roll to stall. Make sure to clean the end caps and inside the housing of the nozzle.
  3. Lastly, re-fit the brush roll into the nozzle and make sure is properly aligned with the end caps, then lock the brush roll by rotating the lock.

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WARNING: If you notice a burnt smell, your belt may be damaged. Please contact customer service

NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.