This article contains information on how to fix leaking on the CleanSlate
WARNING: If you notice any cracks or tears in your tank or hose, please contact our customer service team.
NOTE: In the newer CleanSlate models, the hose is removable and can be replaced if broken. Check the underside of your unit to spot 4 removable screws.
- The part number for the hose replacement is 440015573
If your Clean Slate is leaking, follow the following steps:
- Make sure your clean water and solution tank is not overfilled and placed properly on the unit.
- Your clean water tank cap should be clean and installed correctly in the tank to prevent any leaking.
- If necessary, empty the dirty water tank and place it properly on the unit, there should be no gaps once the tank is properly placed in the unit
- If your hose is leaking, inspect the hose for any kinks or tears, if you see any contact customer service.
WARNING: We highly advise to use the correct cleaning solution for this unit, any other cleaning solution could cause excess foaming and a motor bypass. You will notice this because the unit will leak from the exhaust port underneath the unit.
TIP: Once done cleaning is recommended to run your unit for a couple of minutes, allowing the water to make its way to the dirty water tank will reduce the leaking once the unit is stored away.
TIP: It's recommended to store the unit on top of something absorbent, some leaking is normal after usage.
NOTE: If you have tried to troubleshoot and need to fill a warranty claim, please visit our Warranty Information page for more information on how to do so.