---
title: "*Ticket Action Request: Shipping Labels"
description: Action request for a Shipping Label that can be entered in a customer's ticket.
---

[Skip to content](https://knowledgelibrary.ttifloorcare.com/oreck-library/ticket-action-request-shipping-labels#main-content)

English

Show submenu for translations

![oreckwhite.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/oreckwhite.png?height=40&name=oreckwhite.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to ORECK.com](https://oreck.com/)

[Go to ORECK.com](https://oreck.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Oreck Support Library](https://knowledgelibrary.ttifloorcare.com/oreck-library?hsLang=en)
2. [Processes](https://knowledgelibrary.ttifloorcare.com/oreck-library/processes?hsLang=en)
3. [Ticket Action Requests](https://knowledgelibrary.ttifloorcare.com/oreck-library/processes?hsLang=en#ticket-action-requests)

# \*Ticket Action Request: Shipping Labels

## Action request for a Shipping Label that can be entered in a customer's ticket.

- #### **Shipping Labels**
  
    - **Method:** How to send the information to the customer
    - **Request QA Returns:** Will be “yes” if determined a QA return
    - **Request Mail-In Service:** Will be “yes” if the unit is being shipped to a Service Center
    - **Request Tracking Number:** This will be completed by the order management team
    - **Request Replacement Order Number:** If product is being replaced, a new order will be completed
    - **Request Replacement Model Number:** Replacement part or unit being sent to the customer
    - **Request Quantity:** This is for the quantity of the part or replacement unit. If multiple parts are being sent, please enter “1”.
    - **Original Order Number:** Customer’s direct order number (accepts letter characters)
    - **Request Refund Order Number:** This will be completed by the order management team
    - **Request Refund Amount:** Refund Amount

| **When to Use?** | **Methods** | **Process** |
| --- | --- | --- |
| - Customer needs a return label resent - Customer requests mail in service pre-paid label | - **Email**: Ensure email address added to contact - **Mail**: Ensure the customer cannot receive Email or SMS. - Verify customer’s mailing address | - Ensure model number added to ticket - Validate customer shipping address - Complete Request on left panel - Create task - **Subject**: (model number) label - **Queue**: Shipping Label Request - **Priority**: Set according to customer - **Notes**: Add ship to address & any context |

- [Processes](https://knowledgelibrary.ttifloorcare.com/oreck-library/processes?hsLang=en#main-content)

    - [Ticket Action Requests](https://knowledgelibrary.ttifloorcare.com/oreck-library/processes?hsLang=en#ticket-action-requests)
- [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#main-content)

    - [Compact Canister](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#compact-canister)
    - [Magnesium Upright Vacuum](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#magnesium-upright-vacuum)
    - [Ultimate HandVac](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#ultimate-handvac)
    - [Elevate Command, Conquer, and Control](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#elevate-command-conquer-and-control)
    - [Discover Upright Vacuum](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#discover-upright-vacuum)
    - [Air Response filter](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#air-response-filter)
    - [Commercial, XL, LEED Uprights](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#commercial-xl-leed-uprights)
    - [Commercial XL Pro 5 Super Compact Canister](https://knowledgelibrary.ttifloorcare.com/oreck-library/troubleshooting?hsLang=en#commercial-xl-pro-5-super-compact-canister)
- [Product Information & Guides](https://knowledgelibrary.ttifloorcare.com/oreck-library/product-information-guides?hsLang=en#main-content)

    - [Product Information](https://knowledgelibrary.ttifloorcare.com/oreck-library/product-information-guides?hsLang=en#product-information)

[![Chill listening crop-3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Oreck_NewLogo_Black_081717.png?width=106&height=24&name=Oreck_NewLogo_Black_081717.png "Chill listening crop-3")](https://oreck.com/pages/contact-us)

ORECK Support center

Copyright © 2026, TTI Floor Care North America