Skip to content
English
Sign in
Go to ORECK.com
  • There are no suggestions because the search field is empty.

*Ticket Action Request: Shipping Labels

Action request for a Shipping Label that can be entered in a customer's ticket.

  • Shipping Labels

    • Method: How to send the information to the customer
    • Request QA Returns: Will be “yes” if determined a QA return
    • Request Mail-In Service: Will be “yes” if the unit is being shipped to a Service Center
    • Request Tracking Number: This will be completed by the order management team
    • Request Replacement Order Number: If product is being replaced, a new order will be completed
    • Request Replacement Model Number: Replacement part or unit being sent to the customer
    • Request Quantity: This is for the quantity of the part or replacement unit. If multiple parts are being sent, please enter “1”.
    • Original Order Number: Customer’s direct order number (accepts letter characters)
    • Request Refund Order Number: This will be completed by the order management team
    • Request Refund Amount: Refund Amount
When to Use? Methods Process
  • Customer needs a return label resent
  • Customer requests mail in service pre-paid label
  • Email: Ensure email address added to contact
  • Mail: Ensure the customer cannot receive Email or SMS.
  • Verify customer’s mailing address
  • Ensure model number added to ticket
  • Validate customer shipping address
  • Complete Request on left panel
  • Create task
  • Subject: (model number) label
  • Queue: Shipping Label Request
  • Priority: Set according to customer
  • Notes: Add ship to address & any context