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Commercial, XL, LEED Upright - Brush roll is not spinning

This article contains all the steps necessary to fix brush roll issues with your commercial vacuums

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NOTE: If your brush roll is clogged or tangled the automatic shut-off will activate. Remove                          any debris and tangles then resume cleaning

NOTE: Your thermal protector may have been activated. A thermal protector has been designed 
            into your cleaner to protect it from overheating.
                       1. Turn the cleaner OFF and unplug it. 
                       2. Replace the dirt bag, and clean the nozzle, and the air path.
                       3. After 30 minutes, once the unit is cleaned resume cleaning.
            For more information on how to clean the unit visit here.

NOTE: Your Oreck® unit comes with the brush roll assembled in the “NEW” position (multiple notches showing on top edge). As the brush roll wears it can be adjusted for longer life
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When worn (If brush bristles do not extend beyond base plate), rotate both plastic black endcaps at the ends of the brush roll to show a single notch “OLD” position. Insert back into the holding channels of the power head nozzle.
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Caution, mismatching the setting can cause damage to your unit.

Follow these steps to fix your brush roll:

  1. Lay down your unit so you can access the bottom of it. If you notice any tangles or debris stopping your brush roll remove them using scissors.
    tangle
  2. If the clog appears to be inside the nozzle, remove the 5 screws on the bottom of the unit to remove the base plate from the unit.
  3. Once the bottom plate has been removed, pull the brush roll up and out from the belt.br1-Jun-25-2024-02-25-34-7386-PMbr2-Jun-25-2024-02-25-41-5083-PM
  4. Cut any tangles or debris, rotate both bearing assemblies at ends of the brush roll to show “old” and replace in the holding channels in the housing. We recommend using your hand to rotate the brush roll to make sure it's properly installed
  5. Once the brush roll is installed in the unit, replace the nozzle cover and secure the 5 screws in place.
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TIP: If a previous adjustment has already been made and the brush roll bristle height does not
extend above baseplate, anew brush assembly should be ordered.

WARNING: The motor and brush roll are equipped with bearings which contain sufficient lubrication for their lifetime. The addition of lubricant could cause damage. Do not add lubricant to motor or brush roll

WARNING: If you notice a burnt smell, your belt may be damaged. Please follow the next steps to change and fix your belt.


Follow these steps to fix your belt:

TIP: Your unit has a replacement belt storage located under the unit. Remove the replacement belt before replacing the old one.Store belt

  1. First, remove the door by removing the hold down screw located on side of power head. Slide the door forward by prying open with a screwdriver or coin.
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  2. Remove the belt from the brush roll pulley and the motor drive shaft. Once removed loop the new belt over the motor drive shaft. Place the opposite end of the belt on the brush roll pulley.belt3-1belt4
  3. Rotate the brush roll (3) complete revolutions to ensure that no part of the belt is overhanging the end of the motor drive shaft.
  4. Once the belt is properly placed and checked, Replace the door by sliding it into the groove at the bottom of the housing. Replace the hold down screw.
    belt5belt1-2