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Warehouse Contacts for delayed Shipping/ Cancellation: Always include Order # & Delivery #
EDC Main: EDCparcel@ttifloorcare.com – CC tamika.proctor@ttifloorcare.com & tamika.proctor@ttifloorcare.com
Scan in received Return : amanda.hammond@ttifloorcare.com & claudia.delgado@ttifloorcare.com Include RD& Tracking #
FDC: Main: SBDC_Shipping@ttifloorcare.com – CC katie.roa@ttifloorcare.com
Scan in received Return : katie.roa@ttifloorcare.com ( Rarely) Include RD& Tracking #
TDC: suadi.sheik@ttifloorcare.com , ioana.basna@ttifloorcare.com – CC lizaj@mckennalogistics.com
OM Contacts:
Missing DN or Trip: juan.orozco@ttifloorcare.com
Stock Concerns for Markets Order: jenna.sabbatini@ttifloorcare.com CC heidi.barchalk@ttifloorcare.com
Pricing Request Updates: pricerequest@ttifloorcare.com (Returns we scan in)
Remove Credit Hold: jessica.dietz@ttifloorcare.com
Process Credits in Shopify/Oracle- pam.wilson@ttifloorcare.com
| Reason | Who | Contact |
| Legal Counsel | Andrew Wood | Andrew.Wood@ttifloorcare.com |
| CX HR Partner | Taylor Myers | Taylor.Myers@ttifloorcare.com |
| Safety and Product Compliance | Travis Martin | Travis.Martin@ttifloorcare.com |
| Kount Issues | Nathan Ricks | Nathan.Ricks@ttifloorcare.com |
| Check Requests | Jocelyn Stacy | Jocelyn.Stacey@ttifloorcare.com |
| Authorized Retailer Verification | Fern Humphreys | Fern.Humphreys@ttifloorcare.com |
| BI Reporting or Errors | Bob Lang | Bob.Lang@ttifloorcare.com |
| Tax exempt requests | Nora Janson | Nora.Janson@ttigroupna.com/ ttitaxdepartment@ttigroupna.com |
| FDC Shipment Inquiry | FDC | SBDC_Shipping@ttifloorcare.com,katie.roa@ttifloorcare.com |
| EDC Shipment Inquiry | EDC | EDCparcel@ttifloorcare.com,joyce.davis@ttifloorcare.com,tamika.proctor@ttifloorcare.com |
| TDC Shipment/Cancel Order | TDC | suadi.sheik@ttifloorcare.com,ioana.basna@ttifloorcare.com, CC lizaj@mckennalogistics.com |
| Return Scanned In | Distro List | claudia.delgado@ttifloorcare.com,amanda.hammond@ttifloorcare.com |
| Price Update / Price List | Jacob Answine | pricerequest@ttifloorcare.com, jacob.answine@ttifloorcare.com, ben.shatsoff@ttifloorcare.com |
| Payroll Issues | Tee Seales | payroll@tti-emea.com |
| Schedule Changes | Taylor Myers | Taylor.Myers@ttifloorcare.com |
| Employment Verification | The Work Number | www.theworknumber.com, Call 800-367-5690 M-F 8:00 am to 8:00 pm (ET), Employer code 35407 |
| Shopping Cart Issues | Help Desk | HelpDesk@ttifloorcare.com cc Tushar |
| Shopify Issues | Nathan Ricks | Nathan.Ricks@ttifloorcare.com |
| .com updates | Nathan Ricks | Nathan.Ricks@ttifloorcare.com |
| Agent Computer Issues | Help Desk | HelpDesk@ttifloorcare.com |
| Planners | Who | Contact |
| Consumables (AM)/Service Parts | Cindy Vathananonh | Cindy.Vathananonh@ttifloorcare.com |
| Formulas & CKV Produced Uprights | Cole Patton | Cole.Patton@ttifloorcare.com |
| Battery/Chargers, Canister, Hand Vacs & Stick Vacs | David Jaworsky | David.Jaworsky@ttifloorcare.com |
| Corded Residential Uprights | Homero Arras | Homero.Arras@ttifloorcare.com |
| Carpet Washers & Expansion | David Milican | David.Milican@ttifloorcare.com |
|
Product Quality |
Who |
Contact |
|
Batteries |
Allan Moyes |
Allan.Moyes@ttifloorcare.com |
|
Uprights |
Phillip Gardner |
Phillip.Gardner@ttifloorcare.com |
|
Scrubber |
Cameron Baker |
Cameron.Baker@ttifloorcare.com |
|
Power Scrub Deluxe |
Cameron Baker |
Cameron.Baker@ttifloorcare.com |
|
Smartwash units |
Cameron Baker |
Cameron.Baker@ttifloorcare.com |
|
DD Carpet Cleaners, Cleanslates, Steam Cleaners, FloorMates |
Hayden Cummings |
Hayden.Cummings@ttifloorcare.com |
Return Addresses
EDC: TTI Floor Care Attn: Returns Department, 578 Robinson Road, Greer, SC 29651 US
TDC: TTI Floor Care Attn: RPC, 6 Loring Drive, Bolton, ON L7E 1Y1 Canada
COE: TTI Floor Care Attn: (Add Engineer Name) 8405 IBM Drive, Charlotte, NC 28262 US