---
title: WindTunnel Tangle Guard All-Terrain - Brush roll not spinning
description: This article contains all the steps necessary to fix brush roll issues with your Vacuum.
---

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1. [Hoover Support Library](https://knowledgelibrary.ttifloorcare.com/hoover-library?hsLang=en)
2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en)
3. [Windtunnel Tangle Guard All-Terrain](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#windtunnel-tangle-guard-all-terrain)

# WindTunnel Tangle Guard All-Terrain - Brush roll not spinning

## This article contains all the steps necessary to fix brush roll issues with your Vacuum.

### ![UH77210V\_WindTunnel®All-Terrain\_HeroGenLine](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/UH77210V_WindTunnel%C2%AEAll-Terrain_HeroGenLine.jpg?width=382&height=382&name=UH77210V_WindTunnel%C2%AEAll-Terrain_HeroGenLine.jpg)

**NOTE:** If your brush roll is clogged or tangled the automatic shut-off will activate. Remove any debris and tangles then resume cleaning.     

**NOTE:** Your thermal protector may have been activated. A thermal protector has been designed into your cleaner to protect it from overheating.  
                       *1. Turn the cleaner OFF and unplug it.*   
                       *2. Empty the dirt cup, and clean the nozzle, the filter, and the hose connector.*  
                       *3. After 30 minutes, once the unit is cleaned resume cleaning.*  
For more information on how to clean the unit visit [here.](https://knowledgelibrary.ttifloorcare.com/hoover-library/windtunnel-tangle-guard-all-terrain-no-suction?hsLang=en)

![UNIT](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/UNIT.png?width=135&height=216&name=UNIT.png)

**TIP:** Make sure the unit is reclined; the brush roll won't spin in the upright position.

### Follow these steps to fix your brush roll:

1. The brush rolls are not removable from the unit.
2. We recommend rotating them manually from the bottom and cutting any tangle you might encounter.

**WARNING**: If you notice a burnt smell, your belt may be damaged. Please contact customer service

**NOTE:** If troubleshooting attempts fail, we need to replace the whole nozzle. Do not attempt to change the belt on your own. 

**NOTE:** If you have tried to troubleshoot and need to fill a warranty claim, please visit our **[Warranty Information](https://hoover.com/pages/warranty-information)** page for more information on how to do so.

---

 

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