--- title: WindTunnel Air Steerable Pet- Brush roll not spinning description: This article contains information on how to fix brush roll issues on your Air Steerable Pet. --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/hoover-library/windtunnel-air-steerable-pet-brushroll-notspinning#main-content) - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/windtunnel-air-steerable-pet-brushroll-notspinning) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/windtunnel-air-steerable-pet-brush-roll-not-spinning) English Show submenu for translations ![Hoover-Logo\_2021\_Brushed\_RGB\_Med.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Hoover-Logo_2021_Brushed_RGB_Med.png?height=47&name=Hoover-Logo_2021_Brushed_RGB_Med.png) Open main navigation Close main navigation - - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/windtunnel-air-steerable-pet-brushroll-notspinning) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/windtunnel-air-steerable-pet-brush-roll-not-spinning) English Show submenu for translations - [Go to Hoover.com](https://hoover.com/) [Go to Hoover.com](https://hoover.com/) Welcome, how can we help you? - There are no suggestions because the search field is empty. 1. [Hoover Support Library](https://knowledgelibrary.ttifloorcare.com/hoover-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en) 3. [WindTunnel Air Steerable Pet](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#windtunnel-air-steerable-pet) # WindTunnel Air Steerable Pet- Brush roll not spinning ## This article contains information on how to fix brush roll issues on your Air Steerable Pet. ### ![UH72405\_Hero\_EDIT\_2\_10x10\_300DPI](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/UH72405_Hero_EDIT_2_10x10_300DPI.jpg?width=340&height=340&name=UH72405_Hero_EDIT_2_10x10_300DPI.jpg) **NOTE: **If your brush roll is clogged or tangled the automatic shut-off will activate. Remove any debris and tangles then resume cleaning.      **NOTE:** Your thermal protector may have been activated. A thermal protector has been designed into your cleaner to protect it from overheating.                       * 1. Turn the cleaner OFF and unplug it. * *                       2. Empty the dirt cup, and clean the nozzle, the filter, and the hose connector.* *                       3. After 30 minutes, once the unit is cleaned resume cleaning.* For more information on how to clean the unit visit [here](https://knowledgelibrary.ttifloorcare.com/hoover-library/windtunnel-air-steerable-pet-no-suction?hsLang=en). ![Posish-2](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Posish-2.png?width=169&height=205&name=Posish-2.png) **TIP:** Make sure the unit is reclined; the brush roll won't spin in the upright position. ![MODE-Jul-17-2024-01-50-54-8203-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/MODE-Jul-17-2024-01-50-54-8203-PM.png?width=169&height=217&name=MODE-Jul-17-2024-01-50-54-8203-PM.png) **TIP:** Toggle your vacuum MODE so that it is not in *Brush OFF* mode. ### Follow these steps to fix your brush roll: 1. To remove the brush roll, recline your unit so you can access the bottom of it. Use a screwdriver to unscrew the **(4)** screws on the bottom plate **(A)**. ![BR1-Jul-17-2024-03-13-50-1652-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/BR1-Jul-17-2024-03-13-50-1652-PM.png?width=195&height=241&name=BR1-Jul-17-2024-03-13-50-1652-PM.png)![BR2-Jul-17-2024-03-14-05-7116-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/BR2-Jul-17-2024-03-14-05-7116-PM.png?width=196&height=241&name=BR2-Jul-17-2024-03-14-05-7116-PM.png) 2. Once the bottom plate has been removed, remove the brush roll by pulling it up and out of the vacuum belt. Clear the brush roll of any debris and tangles. 3. Lastly, re-fit the brush roll through the belt and pivot the brush roll into the end caps. Rotate the brush roll by hand to make sure it's placed correctly. 4. Once it is placed back in the unit replace the bottom plate and screw it in place. --- ### Follow these steps if your belt is damaged or broken 1. Following the previous steps, slide the damaged belt off the motor shaft and replace it with a new one. 2. Once you have properly placed the belt on the motor shaft, slip the brush roll through the belt. 3. Position the non-belt side end cap of the brush roll into its place in the unit, then carefully stretch the belt until the other side of the brush roll fits properly into place. 4. Lastly, reattach the bottom plate and the 4 screws back in the unit. ![BELT1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/BELT1.png?width=194&height=245&name=BELT1.png)![BELT2-Jul-17-2024-03-16-55-0998-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/BELT2-Jul-17-2024-03-16-55-0998-PM.png?width=195&height=245&name=BELT2-Jul-17-2024-03-16-55-0998-PM.png) **TIP:** We recommend spinning your brush roll and belt by hand to ensure they are placed correctly. **NOTE: **If you have tried to troubleshoot and need to fill a warranty claim, please visit our **[Warranty Information](https://hoover.com/pages/warranty-information) **page for more information on how to do so. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#main-content) - [Batteries & Chargers](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#batteries-chargers) - [CleanSlate](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate) - 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