--- title: Whole House Rewind- Power/ Cord Issues description: This article contains all the steps necessary to fix power and chord issues with your Vacuum. --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/hoover-library/whole-house-rewind-power/-chord-issues#main-content) - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/whole-house-rewind-power/-chord-issues) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/whole-house-rewind-power/-cord-issues) English Show submenu for translations ![Hoover-Logo\_2021\_Brushed\_RGB\_Med.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Hoover-Logo_2021_Brushed_RGB_Med.png?height=47&name=Hoover-Logo_2021_Brushed_RGB_Med.png) Open main navigation Close main navigation - - [English](https://knowledgelibrary.ttifloorcare.com/hoover-library/whole-house-rewind-power/-chord-issues) - [Español](https://knowledgelibrary.ttifloorcare.com/es/hoover-library/whole-house-rewind-power/-cord-issues) English Show submenu for translations - [Go to Hoover.com](https://hoover.com/) [Go to Hoover.com](https://hoover.com/) Welcome, how can we help you? - There are no suggestions because the search field is empty. 1. [Hoover Support Library](https://knowledgelibrary.ttifloorcare.com/hoover-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en) 3. [Whole House Rewind](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#whole-house-rewind) # Whole House Rewind- Power/ Cord Issues ## This article contains all the steps necessary to fix power and chord issues with your Vacuum. ### ![UH71250\_WholeHouse-Rewind\_ATF\_Assets\_7\_Walkaround](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/UH71250_WholeHouse-Rewind_ATF_Assets_7_Walkaround.jpg?width=299&height=417&name=UH71250_WholeHouse-Rewind_ATF_Assets_7_Walkaround.jpg) ### Follow these steps to fix your unit shutting off: **TIP:** Make sure your unit is properly plugged into a functional outlet. **NOTE:** Your thermal protector may have been activated. A thermal protector has been designed into your cleaner to protect it from overheating.                        *1. Turn the cleaner OFF and unplug it.*                         *2. Empty the dirt cup, and clean the nozzle, the filter, and the hose connector.*                        *3. After 30 minutes, once the unit is cleaned resume cleaning.* For more information on how to clean the unit visit [here.](https://knowledgelibrary.ttifloorcare.com/hoover-library/whole-house-rewind-low-sucion?hsLang=en) ![MicrosoftTeams-image (1)-2](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/MicrosoftTeams-image%20(1)-2.png?quality=low&width=214&height=250&name=MicrosoftTeams-image%20(1)-2.png) **WARNING:** It is possible for the extension cord to warp/ Kink due to overheating. The user needs to pull out the cable until the ***yellow** sticker* shows, to prevent overheating while coiled up. ***DO NOT PULL PAST THE RED STICKER THAT FOLLOWS THE YELLOW ONE*** **TIP:**  To return the cord for storage, hold the plug and press down Cord Release Pedal on side of the cord reel. Hold the plug when rewinding onto the cord reel. Do not allow the chord to whip when rewinding. **NOTE:** If you have tried to troubleshoot and need to fill a warranty claim, please visit our **[Warranty Information](https://hoover.com/pages/warranty-information)** page for more information on how to do so. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#main-content) - [Batteries & Chargers](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#batteries-chargers) - [CleanSlate](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate) - [CleanSlate XL](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#cleanslate-xl) - [Commercial Shoulder Vac Pro Backpack Vacuum](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#commercial-shoulder-vac-pro-backpack-vacuum) - [Complete Performance Advanced](https://knowledgelibrary.ttifloorcare.com/hoover-library/troubleshooting?hsLang=en#complete-performance-advanced) - 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