This article will outline troubleshooting steps for addressing noise and seizure issues with the ONEPWR Emerge Brushroll.
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Step 1: Request a Video
Request a video of the issue and pictures of the nozzle and the Brushroll (BR) when installed.
NOTE: It is essential for the customer to capture these images prior to any troubleshooting steps, as they provide crucial insight into the installation of the brushroll.
- Ask for a side view and top view of the locking arm with the brushroll installed.
- Ask for picture of Drive gear side of the brushroll
- Ask for video of the drive gear with unit on and no brushroll installed – verify that the brushroll can rotate
Step 2: Verify the Arm on the Brushroll is in the correct position
Verify the Arm on the brushroll is flush with the side of the nozzle and that the arm is in the locked position.
Example of correctly installed brushroll:
Example of incorrectly installed brushroll:
Step 3: Verify there is no damage on the brushroll
Verify the drive side of the brushroll is free of damage
Example of a damage free brushroll on the drive side:
Example of a damaged brushroll on the drive side:
Step 4: Verify the drive gear spins
Verify the drive gear on the nozzle spins and is free of visual or auditory defects when brushroll is removed.