Hoover Excelerate Cordless Stick - Power Issues

This article contains information on how to fix power issues on the Hoover Excelerate.

TIP: If the unit does not turn ON, make sure the unit is fully charged.

The lights on the user interface will show the state of charge.

WARNING: If the light on the user interface flashes red, there is an error.

If this happens, please unplug the charger and then plug it back in. After allowing the unit to charge for a full 4 hours, the lights on the user interface should display a solid glow.

If the lights remain flashing after charging, we recommend visiting our Warranty Information page for detailed instructions on how to submit a warranty claim.

CAUTION: During charging, the pack and ambient temperature should be between 41 to 86° F (5 and 30° C). The charger will sense if the pack, or ambient temperature, is too cold or too hot, and will return an error code (red LED will be on) and not charge the pack.

If this occurs, please disconnect the charger for one hour to allow the temperature to stabilize within a safe range. After this period, reconnect the charger to continue charging the unit.