This article will guide you through the troubleshooting steps for addressing error lights on the Hoover Excelerate Cordless Stick.
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Section |
Indicator |
Issue |
Resolution |
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Battery See below for picture of user interface |
First section of battery indicator flashes quickly |
Battery is depleted |
Charge Unit |
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Battery LED 3 Flashes 3 times , this repeats three times and the unit remains off & no other LEDs illuminate. |
Unit does not have enough charge to turn on |
Charge Unit |
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Battery LED 3 Flashes , this repeats twice and the unit remains off & no other LEDs illuminate. |
The battery in this unit is extremely under voltage and is unrecoverable |
Submit for Warranty Replacement |
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Battery LED 1 & 3 on for 3 seconds, all other LED's are off, unit shits down |
Battery and/or PCBA is above safe temperature range |
Turn unit off and wait one hour for unit to cool down |
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All Battery LEDs flash 3 times, repeats twice (when connected to a charger) |
Battery pack in unit is overvoltage |
Submit for Warranty Replacement |
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Charger |
Middle battery LED is flashes 5 times |
User using a charger that is not rated for this unit |
Incorrect Charger being used or Charger needs to be replaced |
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Battery LED is flashing when plugged in |
Unit is charging, the LEDs flash to signal the charge state |
Leave to charge, once fully charged when all 3 battery LEDs will turn solid white |
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Unit will turn off when charging |
This is intentional, the unit will not function while connected to the charger |
Wait for the unit to charge before using |
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Brush roll |
Headlights flash 4 times & repeats every 2 seconds and brush roll motor has turned off |
Brush roll is Jammed |
Turn unit off, remove nozzle from unit, remove brush roll from nozzle and remove debris from brush roll chamber causing jam |
