--- title: Steam Mop - Unit is not picking up dirt description: This article contains all the steps necessary to fix cleaning issues with your mop. --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/steam-mop-unit-is-not-picking-up-dirt#main-content) English Show submenu for translations ![DirtDevil\_Logo\_2022 white.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/DirtDevil_Logo_2022%20white.png?height=40&name=DirtDevil_Logo_2022%20white.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to DirtDevil.com](https://dirtdevil.com/) [Go to DirtDevil.com](https://dirtdevil.com/) Welcome, how may I assist you? - There are no suggestions because the search field is empty. 1. [Dirt Devil Support Library](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en) 3. [Steam Mop](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#steam-mop) # Steam Mop - Unit is not picking up dirt ## This article contains all the steps necessary to fix cleaning issues with your mop. ### ![](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/image-png-May-13-2025-02-28-39-7502-PM.png?width=213&height=524&name=image-png-May-13-2025-02-28-39-7502-PM.png) WARNING: To reduce the risk of personal injury - Unplug Steam Cleaner before servicing and allow to cool.  TIP: You should use distilled water or the correct Hoover cleaning solution for this product to ensure the best performance and reduce the chances of clogging the unit. 1. First, make sure that your unit is properly steaming by cleaning your filter, and steam path. For more details visit this [article.](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/steam-mop-not-steaming?hsLang=en) 2. Ensure that your tank is filled and seated properly in the unit. You should make sure the spout on your tank is also properly to prevent any leaking. 3. Lastly, your pad might be oversaturated with dirt. You can remove the pad by stepping on the side of it and peeling it off ![pad removal-1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/pad%20removal-1.png?width=263&height=292&name=pad%20removal-1.png)![Pad](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Pad.png?width=354&height=199&name=Pad.png) **CAUTION:** When troubleshooting the Steam Mop turn the unit off and allow it to cool for up to *30 Minutes,* the brass fitting in the head of the unit retains heat for long and can cause damage to the user. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#main-content) - [5 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#5-gallon-wet-dry-vacuum) - [6 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#6-gallon-wet-dry-vacuum) - [8 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#8-gallon-wet-dry-vacuum) - 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