--- title: Power Express - Intermittent or No Power description: This article contains all the steps necessary to fix Power issues with your Vacuum. --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/power-express-lntermitent-or-no-power#main-content) English Show submenu for translations ![DirtDevil\_Logo\_2022 white.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/DirtDevil_Logo_2022%20white.png?height=40&name=DirtDevil_Logo_2022%20white.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to DirtDevil.com](https://dirtdevil.com/) [Go to DirtDevil.com](https://dirtdevil.com/) Welcome, how may I assist you? - There are no suggestions because the search field is empty. 1. [Dirt Devil Support Library](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en) 3. [Power Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-express) # Power Express - Intermittent or No Power ## This article contains all the steps necessary to fix Power issues with your Vacuum. ![](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/image-png-Jan-07-2025-03-56-37-3764-PM.png?width=365&height=433&name=image-png-Jan-07-2025-03-56-37-3764-PM.png) ### Check the following if your unit shuts off mid use or refuses to turn ON #### Make sure the following is working properly: - You unit is connected to a working outlet - There is no outage of power at the location #### If the previous things are working fine, inspect your unit for the following: - If the unit has a clog or the filters need to be cleaned, your unit could be overheated, and the thermal protector is ON. **To Reset the thermal protector:**                        *1. Turn the cleaner OFF and unplug it.*                         *2. Empty the dirt cup, and clean the nozzle, the filter, and the hose                                         connector.*                        *3. After 30 minutes, once the unit is cleaned resume cleaning.*    For more information on how to clean the unit visit [here](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/power-express-low/-no-suction?hsLang=en). - If there is a burnt smell, your belt could be damaged. Please visit[**this article**](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/express-brush-roll-is-not-spinning?hsLang=en)to see how to check and replace if needed. - Lastly, if none of these things seem to work. Please contact a customer service agent and explain the situation to them. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#main-content) - [5 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#5-gallon-wet-dry-vacuum) - [6 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#6-gallon-wet-dry-vacuum) - [8 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#8-gallon-wet-dry-vacuum) - [Air Purifier](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#air-purifier) - [Bagless Canister](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#bagless-canister) - [Broom Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#broom-vac) - [Cordless Stick Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#cordless-stick-vac) - [Dash Cyclonic](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dash-cyclonic) - [Deep Clean Hand Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#deep-clean-hand-vacuum) - [Dog Walker Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dog-walker-vacuum) - [Dynamite Bagged Canister](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dynamite-bagged-canister) - [Endura Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#endura-express) - [Featherlite Bagged Upright](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#featherlite-bagged-upright) - [Full Size Carpet Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#full-size-carpet-cleaner) - [Grab & Go Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#grab-go-hand-vac) - [Handheld Steamer](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#handheld-steamer) - [Lidar Smart Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#lidar-smart-vacuum) - [Lift & Go](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#lift-go) - [Multi Surface](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface) - [Multi Surface Extended Reach](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-extended-reach) - [Multi Surface Rewind+](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-rewind) - [Multi Surface Total Pet](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-total-pet) - [Power Max Pet/ Endura Max](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-max-pet-endura-max) - [Power Swerve Pet](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-swerve-pet) - [Portable Spot Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#portable-spot-cleaner) - [Power Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-express) - [Power Stick Lite](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-stick-lite) - [Scorpion/ Scorpion Plus](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#scorpion-scorpion-plus) - [Steam Mop](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#steam-mop) - [Swerve Upright](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#swerve-upright) - [Ultra Bagged Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#ultra-bagged-hand-vac) - [Wet/Dry Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#wet-dry-hand-vac) - [Whole Home Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#whole-home-hand-vac) [![Chill listening crop-3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Dirt_Devil_Logo_Tail-RGB-Lo.jpg?width=49&height=41&name=Dirt_Devil_Logo_Tail-RGB-Lo.jpg "Chill listening crop-3")](https://dirtdevil.com/) Dirt Devil Help Center Copyright © 2026, TTI Floor Care North America