--- title: Multi-Surface - Low/ No suction description: This article contains all the steps necessary to fix suction issues with your Vacuum --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/multi-surface-low/-no-suction#main-content) English Show submenu for translations ![DirtDevil\_Logo\_2022 white.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/DirtDevil_Logo_2022%20white.png?height=40&name=DirtDevil_Logo_2022%20white.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to DirtDevil.com](https://dirtdevil.com/) [Go to DirtDevil.com](https://dirtdevil.com/) Welcome, how may I assist you? - There are no suggestions because the search field is empty. 1. [Dirt Devil Support Library](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en) 3. [Multi Surface](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface) # Multi-Surface - Low/ No suction ## This article contains all the steps necessary to fix suction issues with your Vacuum ![UD76200\_ATF1\_Hero](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/UD76200_ATF1_Hero.jpg?width=394&height=394&name=UD76200_ATF1_Hero.jpg) **TIP:** If you are experiencing lower suction or if your vacuum is hard to push, try adjusting the nozzle height to the proper setting for your floor type.![Adjusting knob](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Adjusting%20knob.png?width=262&height=253&name=Adjusting%20knob.png) **Follow these steps if you're experiencing low/ no suction:** 1. Let's start by making sure your dirt cup is properly seated in the unit and there are no gaps. 2. Empty your **dirt cup** by pressing the release button on the lid and rocking the cup out of the unit, then unlock the latch at the bottom to empty the tank. ![Dirt Cup1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Dirt%20Cup1.png?width=285&height=300&name=Dirt%20Cup1.png)![Dirt Cup-1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Dirt%20Cup-1.png?width=140&height=298&name=Dirt%20Cup-1.png) 3. After emptying the dirt cup, remove the lid and the cyclonic filter **(black filter basket inside the tank)** and clean out any debris and dust. Once it's clean replace the filter by lining up the notches with the dirt cup, then replace the lid and lock it properly. 4. Once you have removed and emptied the dirt cup, you should remove the **rinsable filter** located underneath the tank's lid. You can remove the filter by twisting open the lid and unlocking the filter. 5. If you are currently cleaning, tap your filter until clean then replace it in the unit, otherwise rinse the filter under water until it's clear and squeeze it to remove excess water. Allow 24 hours to dry then replace it in the unit. ![Rinsible filter 1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Rinsible%20filter%201.png?width=166&height=270&name=Rinsible%20filter%201.png)![Rinsible Filter 2](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Rinsible%20Filter%202.png?width=233&height=266&name=Rinsible%20Filter%202.png)![Rinsible filter 3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Rinsible%20filter%203.png?width=231&height=240&name=Rinsible%20filter%203.png) 6. After cleaning the rinsable filter, remove the two screws on the **exhaust filter** casing located under the dirt cup. 7. Remove the exhaust filter and wash it clean, and allow it to dry for 24 hours before replacing it in the unit. ![EFilter1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/EFilter1.png?width=417&height=263&name=EFilter1.png)![Exhaust Filter 3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Exhaust%20Filter%203.png?width=213&height=223&name=Exhaust%20Filter%203.png)![Hose Release](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Hose%20Release.png?width=177&height=334&name=Hose%20Release.png) 8. Lastly, check your hose airpath for any clogs. Make sure your vacuum is upright and press the hose release button, inspect your hose and clear out any clogs, then replace it back in the unit. **CAUTION:** Do not replace any of the filters if they are damp. ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#main-content) - [5 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#5-gallon-wet-dry-vacuum) - [6 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#6-gallon-wet-dry-vacuum) - [8 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#8-gallon-wet-dry-vacuum) - [Air Purifier](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#air-purifier) - [Bagless Canister](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#bagless-canister) - [Broom Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#broom-vac) - [Cordless Stick Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#cordless-stick-vac) - [Dash Cyclonic](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dash-cyclonic) - [Deep Clean Hand Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#deep-clean-hand-vacuum) - [Dog Walker Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dog-walker-vacuum) - [Dynamite Bagged Canister](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dynamite-bagged-canister) - [Endura Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#endura-express) - [Featherlite Bagged Upright](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#featherlite-bagged-upright) - [Full Size Carpet Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#full-size-carpet-cleaner) - [Grab & Go Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#grab-go-hand-vac) - [Handheld Steamer](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#handheld-steamer) - [Lidar Smart Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#lidar-smart-vacuum) - [Lift & Go](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#lift-go) - [Multi Surface](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface) - [Multi Surface Extended Reach](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-extended-reach) - [Multi Surface Rewind+](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-rewind) - [Multi Surface Total Pet](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-total-pet) - [Power Max Pet/ Endura Max](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-max-pet-endura-max) - [Power Swerve Pet](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-swerve-pet) - [Portable Spot Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#portable-spot-cleaner) - [Power Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-express) - [Power Stick Lite](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-stick-lite) - [Scorpion/ Scorpion Plus](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#scorpion-scorpion-plus) - [Steam Mop](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#steam-mop) - [Swerve Upright](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#swerve-upright) - [Ultra Bagged Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#ultra-bagged-hand-vac) - [Wet/Dry Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#wet-dry-hand-vac) - [Whole Home Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#whole-home-hand-vac) [![Chill listening crop-3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Dirt_Devil_Logo_Tail-RGB-Lo.jpg?width=49&height=41&name=Dirt_Devil_Logo_Tail-RGB-Lo.jpg "Chill listening crop-3")](https://dirtdevil.com/) Dirt Devil Help Center Copyright © 2026, TTI Floor Care North America