--- title: Full-Size Carpet Cleaner- Brush roll is not spinning description: This article contains information on how to fix Brush roll issues on the carpet washer --- [Skip to content](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/full-size-carpet-cleaner-brush-roll-is-not-spinning#main-content) English Show submenu for translations ![DirtDevil\_Logo\_2022 white.png\]](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/DirtDevil_Logo_2022%20white.png?height=40&name=DirtDevil_Logo_2022%20white.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to DirtDevil.com](https://dirtdevil.com/) [Go to DirtDevil.com](https://dirtdevil.com/) Welcome, how may I assist you? - There are no suggestions because the search field is empty. 1. [Dirt Devil Support Library](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library?hsLang=en) 2. [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en) 3. [Full Size Carpet Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#full-size-carpet-cleaner) # Full-Size Carpet Cleaner- Brush roll is not spinning ## This article contains information on how to fix Brush roll issues on the carpet washer ### ![FD50300\_FS\_Carpet\_Cleaner\_3QTR\_Left](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/FD50300_FS_Carpet_Cleaner_3QTR_Left.jpeg?width=192&height=448&name=FD50300_FS_Carpet_Cleaner_3QTR_Left.jpeg) ### If your PowerDash Brush roll is not working, follow the following steps: ![position-Jun-03-2024-03-50-55-4684-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/position-Jun-03-2024-03-50-55-4684-PM.png?width=299&height=303&name=position-Jun-03-2024-03-50-55-4684-PM.png) **TIP:** Make sure the unit is reclined, the brush roll won't spin in the upright position. Step on the pedal to tilt the unit backward. **TIP:**  Your **Brush roll stall** might be on; this happens when your brush roll gets jammed. Turn the unit OFF for a moment then turn it back ON. If the brush roll continues stuck see the steps below.   1. To access the brush roll, remove the nozzle from the unit by pulling up on the latch and pulling forward. Then lay your unit on the floor so you can access the bottom of it. ![nozzle-Jun-03-2024-03-13-56-7725-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/nozzle-Jun-03-2024-03-13-56-7725-PM.png?width=306&height=240&name=nozzle-Jun-03-2024-03-13-56-7725-PM.png) 2. Lay your unit on the side to access the bottom of it. Use a screwdriver to remove the bottom **5 screws** that cover the brush roll. 3. Remove the underside belt cover then pull the brush roll out and remove the belt from around it. ![under screws](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/under%20screws.png?width=287&height=258&name=under%20screws.png)![br1-Jun-03-2024-05-15-29-1618-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/br1-Jun-03-2024-05-15-29-1618-PM.png?width=263&height=279&name=br1-Jun-03-2024-05-15-29-1618-PM.png) 4. Rinse the brush roll and cut free any tangles it may have. Once done place the belt around the brush roll and pivot it back into position by aligning the notches properly. ![br2-Jun-03-2024-05-16-04-9236-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/br2-Jun-03-2024-05-16-04-9236-PM.png?width=293&height=209&name=br2-Jun-03-2024-05-16-04-9236-PM.png)![br3-Jun-03-2024-05-16-24-6021-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/br3-Jun-03-2024-05-16-24-6021-PM.png?width=255&height=203&name=br3-Jun-03-2024-05-16-24-6021-PM.png) **CAUTION:** If you smell a burnt smell, there might be an issue with your belt. Turn OFF your unit and follow the next steps. --- ### Follow these steps if your belt is damaged or broken 1. Following the previous steps, remove the 4 screws holding the belt shaft in the unit. Remove the broken belt and replace it with a new one. 2. Once you have properly replaced the belt on the motor shaft and screwed it back in, slip the brush roll through the belt. ![belt1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/belt1.png?width=288&height=239&name=belt1.png)![belt2-1](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/belt2-1.png?width=296&height=250&name=belt2-1.png) 3. Position the non-belt side end cap of the brush roll into its place in the unit, then carefully stretch the belt until the other side of the brush roll fits properly into place. 4. Lastly, reattach the belt cover and the 6 screws back in the unit. ![br3-Jun-03-2024-05-16-24-6021-PM](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/br3-Jun-03-2024-05-16-24-6021-PM.png?width=317&height=252&name=br3-Jun-03-2024-05-16-24-6021-PM.png)![belt3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/belt3.png?width=281&height=307&name=belt3.png) ---   - [Troubleshooting](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#main-content) - [5 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#5-gallon-wet-dry-vacuum) - [6 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#6-gallon-wet-dry-vacuum) - [8 Gallon Wet/Dry Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#8-gallon-wet-dry-vacuum) - [Air Purifier](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#air-purifier) - [Bagless Canister](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#bagless-canister) - [Broom Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#broom-vac) - [Cordless Stick Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#cordless-stick-vac) - [Dash Cyclonic](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dash-cyclonic) - [Deep Clean Hand Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#deep-clean-hand-vacuum) - [Dog Walker Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dog-walker-vacuum) - [Dynamite Bagged Canister](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#dynamite-bagged-canister) - [Endura Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#endura-express) - [Featherlite Bagged Upright](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#featherlite-bagged-upright) - [Full Size Carpet Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#full-size-carpet-cleaner) - [Grab & Go Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#grab-go-hand-vac) - [Handheld Steamer](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#handheld-steamer) - [Lidar Smart Vacuum](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#lidar-smart-vacuum) - [Lift & Go](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#lift-go) - [Multi Surface](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface) - [Multi Surface Extended Reach](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-extended-reach) - [Multi Surface Rewind+](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-rewind) - [Multi Surface Total Pet](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#multi-surface-total-pet) - [Power Max Pet/ Endura Max](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-max-pet-endura-max) - [Power Swerve Pet](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-swerve-pet) - [Portable Spot Cleaner](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#portable-spot-cleaner) - [Power Express](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-express) - [Power Stick Lite](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#power-stick-lite) - [Scorpion/ Scorpion Plus](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#scorpion-scorpion-plus) - [Steam Mop](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#steam-mop) - [Swerve Upright](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#swerve-upright) - [Ultra Bagged Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#ultra-bagged-hand-vac) - [Wet/Dry Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#wet-dry-hand-vac) - [Whole Home Hand Vac](https://knowledgelibrary.ttifloorcare.com/dirtdevil-library/troubleshooting?hsLang=en#whole-home-hand-vac) [![Chill listening crop-3](https://knowledgelibrary.ttifloorcare.com/hs-fs/hubfs/Dirt_Devil_Logo_Tail-RGB-Lo.jpg?width=49&height=41&name=Dirt_Devil_Logo_Tail-RGB-Lo.jpg "Chill listening crop-3")](https://dirtdevil.com/) Dirt Devil Help Center Copyright © 2026, TTI Floor Care North America