This article contains all the steps necessary to fix suction issues with your unit.
NOTE: Make sure to install the nozzle on the unit, the unit has a plastic window over the brush roll that might be misleading
The Bush Roll is located in the highlighted area in the picture below, please check you have not disposed of the part by mistake. 
NOTE: Once the dirty water tank gets filled, the automatic shut-off is engaged and suction is lost.
Follow these steps if the unit has low/ no suction:
- Turn your unit off and remove the dirty water tank. You can empty your tank both by opening the spout or by removing the lid, this is done by pulling on the latch and rocking the lid backward.
- After emptying and cleaning the dirty water tank, we recommend inspecting the filter for any debris. You should also clean up the yellow rubber suction port under your tank to ensure proper suction.
- After you have cleaned the filter and emptied the tank, make sure you close the lid to prevent leaks and maximize suction. Then replace the tank back into the unit.
- Once the tank and filter have been cleaned, remove the nozzle from the unit by pulling up on the latch and pulling forward.
- Once you have removed the brush roll, check the suction opening, to clear any clogs or debris. It is recommended to clean the nozzle to maintain optimal suction power.
- To replace the nozzle, line up the two tabs on the base of the nozzle with those on the unit and rock the nozzle back into place.
Note: When the unit is picked up or the Nozzle is not attached properly, it trips the Dirty Water Tank Float and stops the suction. Please reset the float by turning the unit OFF for a brief time then back ON and avoid lifting the unit.
TIP: Use a non-sharp wire or stick to try and remove any clogs inside the air path.